We are looking for our new
Service & Success Manager
(Job offer has expired )

For over 60 years we have been specialists in stainless steel as part of the family-run NEUMO Ehrenberg Group.

“On your side” is the core of our business meaning that we focus on bringing value to our customers by building lasting relations, optimizing our mutual business, and taking responsibility. We are in distribution of stainless & metals while our customers are further processing the materials.

Do you have experience within customer service and do you search for new job opportunities in a future-orientated and international company?

Your tasks:
• Build and organize a new Service and Success Center
• Be responsible for after sales service & customer success (follow up on
deliveries and documents, and claim-handling)
• Provide sales support (data-management, improving processes, handling
simple buy-outs)
• Improve processes to support and ensure better customer service
• Share knowledge with your customers
• Be a trustworthy and encouraging team leader for approx. 5 employees in
Germany and Denmark

Your competences:
• Relevant leadership training or degree
• Experience from a similar position with personnel responsibility
• Fluent in English (written and spoken). German will be a huge advantage
• Strong social skills
• Detail-oriented and structured way of working
• Being service and customer oriented with a calm yet assertive style of
communication
• Thinking digitally and being good at handling numbers

What awaits you:
• A caring, collaborative, but also challenging workplace
• Teamwork at eye level and flat hierarchies
• A job where you can take ownership and responsibility
• Possibilities for further professional and personal development
• Attractive social benefits incl. events and activities
• A strong focus on supporting and working towards a more sustainable future.

Do you want to be a part of an international team?